Shipping & Returns
Standard contribution to the freight cost in Europe is $50. Orders exceeding $1000 are shipped for free.
The rest of the world:
Standard contribution to the freight cost for the rest of the world is $70. Orders exceeding $1000 are shipped for free.
For all shipments:
We ship our products by DHL to all countries except for Norway, where we ship by The Norwegian State Post. DHL delivers to your door while the Norwegian State Post delivers to your local post office/pickup point. Your parcel can be tracked once it is picked up at our factory, and we will email you the tracking number. NORVEGR ships to all countries that the Norwegian law permits us to ship to.
Returns & Exchanges
If you need to return or exchange your purchase for any reason, please email us at firstname.lastname@example.org. The item(s) must be shipped back to us, at your expense, in brand new condition within 30 days of your purchase, and then we will refund your money. Returns that are used or damaged will not be accepted and may be sent back to the customer and a refund will be refused. Furthermore, to ensure that your return is adequately protected in transit, we recommend you send your items back to us in the original packaging provided.
Custom made or made-to-measure products cannot be returned, exchanged or refunded.
Orders & Lead Time
Our eiderdown duvets are made from a limited supply of eiderdown from the Norwegian island of Svalbard. We will mark them clearly sold out if they are. All our other down products and all of our bed linen are made to order. We will therefore never run out of these.
Please allow three weeks lead time for our down products, as we make them to order in our factory. The lead time for bed linen is four weeks as this comes in from Italy. If you order down products and bed linen we will ship the items all together once the bed linen comes in our factory door. As long as we have not yet shipped your products, you can add items to your existing order. Please give us a call at +47 72 90 04 35 between 9 AM and 5 PM CET or email us at email@example.com. We will be happy to assist you.
Insurance & Delivery
All items are insured against theft and accidental damage whilst in transit from NORVEGR to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance. NORVEGR assumes no responsibility for your order if you instruct the courier to leave the box at your address without signing for it. The same goes for our insurance. If your box is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for it that you are accepting a damaged box. Your items will be placed in a plain box with no NORVEGR signature or logo to reduce the risk of theft. Inside this box is our packaging with your products in it.
Import Duties And/Or VAT
All products listed on norvegr.com include import duties and/or VAT worldwide. No hidden charges and no disappointments.